Update: As of 10:39 AM, our phones are back to normal.
Due to an issue with our phone provider, Talkdesk, we are currently unable to make outbound calls or receive inbound ones. We are able to receive emails and our chat support is still available.
If you have a minor support issue, please wait thirty minutes or so and try to call us again. Hopefully, this will be a short outage. If you have a more pressing issue, you can email us at support@alarmgrid.com. We will get back to you as soon as possible.
To chat with support, simply go to www.alarmgrid.com and you should see a popup window at the lower left that offers you the option to begin a chat. Please be patient, our chat support agents are likely to be busier than usual.
We will update this blog when our phones are back to normal! This outage only affects our support center. Our central station partners at CMS and Rapid Response are up and running normally. Alarm signals and processing are being treated normally.
